1. Introduction
Global AI (website url address: https://globalai.llc) values your business and trust. We are a Florida-based company creating intelligent voice agent solutions to revolutionize business communication. Please read this Privacy Policy carefully. By using our services, you consent to the practices described herein.
2. Data Collected
Data Storage Location
We are a United States-based company operating web servers hosted within secure, GDPR-compliant facilities. Our hosting infrastructure adheres to industry-standard security protocols and US data protection regulations, ensuring your data is securely stored and protected.
Registration Data
If you register on our website or partner platform, we store your chosen username, email address, full name, phone number, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Authorized administrators can also access and edit this information for support and verification purposes.
Partnership Data
To participate in our partnership program, we collect and store your Envato/ThemeREX purchase codes (if applicable), partnership tier information (Freshman Partner or Junior Partner), client portfolio data, commission records, and support account details. This information is required to provide you with platform access, commission payments, client management tools, and partner support services.
Client Data
For businesses using our AI voice agent services, we collect company information, billing details, CRM integration credentials (encrypted), usage analytics, and support interaction history. This data enables us to deliver seamless service, provide technical support, and optimize platform performance.
Support Data
If you submit support tickets through our platform, your inquiry data is processed through our secure ticketing system. Only information you explicitly provide is collected, and you consent each time you create a new support request. Support communications are retained to ensure quality service and resolve technical issues efficiently.
Contact Form
Information submitted through contact forms on our site is sent to our company email system. These submissions are kept solely for customer service purposes and are never used for unsolicited marketing or shared with unauthorized third parties.
Analytics
We use analytics tools on our site for anonymous reporting of site usage and platform performance. No personally identifiable data is stored without your explicit consent. If you wish to opt-out of analytics tracking, you may adjust your browser settings or contact us directly.
Cases for Using Personal Data
We use your personal information for the following purposes:
- Verification and Authentication: Identify and verify users during platform access
- Technical Assistance: Provide customer support and troubleshooting
- Service Delivery: Enable AI voice agent deployment and CRM integrations
- Payment Processing: Calculate and distribute partner commissions accurately
- Platform Updates: Send important notifications about service changes, updates, and opportunities
- Security Monitoring: Prevent fraudulent transactions and protect customer information
- Personalization: Customize your experience and optimize platform performance
- Operational Excellence: Ensure administrative functions and partner management run smoothly
3. Embedded Content & Third-Party Services
Our platform may include embedded content from third-party services such as video players, social media widgets, or analytics tools. These services may collect data, use cookies, and monitor your interaction with embedded content. Below are key third-party services we utilize:
Netovo Cybersecurity
Netovo Cybersecurity provides data protection, compliance monitoring, and security infrastructure for our platform. They process security logs and access data necessary to maintain platform integrity and regulatory compliance.
Payment Processors
We use secure third-party payment processors to handle commission distributions and subscription payments. These processors maintain their own privacy policies and security standards.
CRM Integrations
Our platform integrates with Salesforce, HubSpot, GoHighLevel, and other CRM systems. Integration credentials are encrypted, and data exchange occurs only as necessary to deliver automation services.
4. Cookies
This site uses cookies—small text files placed on your device to enhance user experience. Cookies help us retain preferences, manage sessions, and provide analytics. You may disable cookies through your browser settings, though this may limit platform functionality.
Necessary Cookies (All Visitors)
- Session Cookies: Identify your unique session and maintain platform security
- Authentication Cookies: Verify logged-in status and access permissions
- Security Cookies: Protect against unauthorized access and fraudulent activity
Functional Cookies (Registered Partners & Clients)
- Preference Cookies: Store your dashboard settings and display preferences
- Performance Cookies: Optimize platform loading and feature functionality
- Analytics Cookies: Track anonymous usage patterns to improve user experience
5. Who Has Access to Your Data
Access to personal information is strictly limited and role-based:
- System Administrators: Access necessary for platform maintenance and security
- Support Team: Limited access when providing technical assistance
- Legal Counsel: Access for compliance verification and dispute resolution
- Payment Processing Team: Access to financial data for commission distribution
- You: Full access to view, edit, and export your personal information
6. Third-Party Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Limited data sharing occurs only with trusted partners essential to service delivery:
Netovo Cybersecurity
For security monitoring and compliance, we share access logs and security-related data to maintain platform integrity and regulatory adherence.
Payment Processors
For commission payments and subscription billing, we share necessary financial information through encrypted, secure channels.
Legal Requirements
We may disclose information when required by law, court order, or governmental regulation, or to protect the rights, property, and safety of Global AI, our partners, and clients.
7. Data Retention
We retain your data as follows:
- Active Accounts: Data retained for the duration of active partnership or service subscription
- Support Records: Retained for 3 years to ensure quality service and resolve disputes
- Financial Records: Retained for 7 years in compliance with tax and financial regulations
- Inactive Accounts: Data archived after 2 years of inactivity; deleted after 5 years
- Upon Request: You may request data deletion at any time, subject to legal retention requirements
8. Security Measures
We implement comprehensive security protocols:
- SSL/HTTPS Encryption: All data transmission is encrypted using industry-standard protocols
- Access Controls: Role-based permissions and multi-factor authentication
- Regular Audits: Security assessments conducted by Netovo Cybersecurity
- Breach Response: Immediate notification and remediation procedures in place
- Data Backup: Regular encrypted backups stored in geographically diverse locations
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure systems, reset credentials, and prevent further unauthorized access.
9. Your Data Rights
General Rights
You have the right to:
- Access: Request a copy of all personal data we store
- Correction: Update or correct inaccurate information
- Deletion: Request erasure of data not required for legal or operational purposes
- Portability: Receive your data in a structured, machine-readable format
- Objection: Opt-out of certain data processing activities
- Restriction: Limit how we use your personal information
GDPR & CCPA Compliance
Global AI complies with applicable data protection regulations including GDPR (for European users) and CCPA (for California residents). If you are a resident of the European Union or California, you have additional rights regarding your personal data.
To exercise any of these rights, contact us at info@globalai.llc or call +1 (929) 577-3309.
10. Third-Party Websites
Global AI may link to third-party websites including Vibe AI, Netovo Cybersecurity, CRM platforms, and partner resources. We are not responsible for the privacy practices of external sites. Please review their respective privacy policies before providing personal information.
Social media links and sharing buttons do not transmit data to third parties unless you explicitly click on them.
11. Children’s Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor’s data has been collected, we will delete it immediately.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated via email or platform notification. Continued use of our services after policy updates constitutes acceptance of the revised terms.