Everything is on the “Plan & usage” page in your dashboard (on a phone, open the menu at the top left).
Free trial
- You start with 30 free call minutes. No card needed.
- Website chat is unlimited during the trial.
- When the free minutes are used up, your receptionist pauses phone calls until you choose a plan.
Plans
- Starter: $99 a month, with 200 call minutes, 1 AI receptionist and 1 phone number.
- Growth: $249 a month, with 750 call minutes, 3 AI receptionists and 3 phone numbers.
- Scale: $499 a month, with 2,000 call minutes, 10 AI receptionists and 10 phone numbers.
Every plan answers calls and chats around the clock. Prices are in US dollars, with no contract.
Choose a plan
- Open “Plan & usage”.
- Under the plan you want, read the renewal terms and tick the box to agree to automatic renewal.
- Tap “Choose” (for example “Choose Growth”) and pay on the secure payment page.
- You come back to “You're all set”. It can take a few seconds to show your new plan.
What counts as a call minute
- Real phone calls your receptionist answers, including forwarded calls and calls you make to test your own number.
- Website chats don't use call minutes.
- Test calls and chats in your dashboard (the “Test” tab and setup) are free.
- The page shows how many minutes you've used and when they reset.
When your plan's minutes run out
On a paid plan, under “Extra minutes”, you choose what happens. Extra minutes are $0.25 each.
- “Keep answering, and charge extra up to a limit”: you set a monthly limit in whole dollars. Once you reach it, your receptionist takes messages instead.
- “Never charge extra — stop at my plan”: when your minutes are used, your receptionist takes messages instead of booking. You pay nothing extra.
- “No limit”: your receptionist always answers fully, and every extra minute is charged.
Taking messages means your receptionist still answers every call and takes each caller's name, number and reason, but doesn't book. We email you at 80% and 100% of your minutes, and when you reach your limit. The limit starts over each time your minutes reset.
Upgrade or downgrade
- Upgrades start right away. Today you pay only for the days left in this billing period (no more than the monthly difference, plus any tax).
- Downgrades happen at the end of your billing period. Nothing is charged that day and there's no refund for the current period. To change your mind before then, tap “Keep” and your current plan's name.
Card, invoices and cancelling
Tap “Manage billing & invoices” to update your card, see invoices or cancel. You can cancel any time from the “Plan & usage” page; there's no contract.
Only owners and admins can change the plan or the extra-minutes setting.