Spanish calls

Turn it on

1. In your dashboard, tap “Assistants” and open your assistant.
2. Open the “Voice & personality” tab.
3. Switch on “Also answer in Spanish”.
4. Tap “Save draft”, then “Publish changes”.

You can also choose languages during setup, on the personality step.

What callers hear

• Your receptionist starts in your main language.
• If a caller speaks Spanish at any point, it switches to Spanish and finishes the whole call in it, without asking first.
• It uses the polite “usted” unless the caller uses “tú” first.
• The AI notice is said in Spanish too: “Soy la asistente virtual. Esta llamada se graba y se transcribe.” (“el asistente” with a male voice, and without “se graba” if recording is off).
• It gives your prices, hours and answers in Spanish without changing them. If something isn't covered, it says your team will follow up.

What you see

Your summaries stay in English, so you can read every call the same way. The transcript shows what was really said, and the call's details show its language.

Pick a voice that sounds natural

Every voice can speak Spanish, but some sound more natural in it than others. If yours may not sound natural, the page says so and suggests voices that do: tap “Use” next to one. Then try a test call in Spanish.

Other languages

• Under “Languages”, you can also pick French, Portuguese, Mandarin Chinese, Arabic, Hindi, Urdu, Vietnamese and Korean.
• On phone calls, your receptionist can switch between English, Spanish, French, Portuguese and Hindi, or speak one other language on its own.
• Urdu is chat only for now: our phone voices can't speak it yet. The page tells you when a language you picked will only work in website chat.
• Only pick languages your callers really use. Each extra language makes calls a little harder to understand.